Refund, Return & Cancellation Policy
Effective Date: 01 August 2026
Welcome to TEAP Private Limited. We value our customers and strive to deliver premium-quality products. Please read our Refund, Return & Cancellation Policy carefully before placing an order.
1. Returns
Due to the nature of our products, we do not accept returns on consumable items such as saffron, spices, herbs, food products, or any other edible or perishable goods.
Products once delivered cannot be returned for reasons including, but not limited to:
- Change of mind
- Incorrect product ordered by the customer
- Personal taste or preference
- Opened, used, or partially consumed products
2. Refund Policy
Refunds will be considered only under the following circumstances:
- The customer receives a damaged product.
- The customer receives the wrong product.
- The product has a genuine manufacturing or packaging defect.
- The issue is determined to be the responsibility of TEAP Private Limited.
To process a refund request, the customer must provide:
- Clear photographs or videos of the product.
- Photographs of the outer packaging.
- Order number and purchase details.
- Any additional information requested by our support team.
All refund requests are subject to verification by our quality team. TEAP Private Limited reserves the right to approve or reject any refund request based on the evidence provided.
3. Cancellation Policy
Customers may cancel their order only before the order has been packed and shipped.
If an eligible cancellation request is approved:
- The refund amount will be processed after deducting any payment gateway transaction charges or non-refundable processing fees, if applicable.
- The remaining refund amount will be credited to the original payment method.
Once an order has been shipped, it cannot be cancelled.
4. Refund Processing Time
Approved refunds will be processed within 7 business days from the date of approval.
Depending on your bank or payment provider, the credited amount may take additional time to reflect in your account.
5. Non-Refundable Situations
Refunds or returns will not be provided in the following cases:
- Product has been opened, consumed, or used.
- Incorrect shipping address provided by the customer.
- Delivery failure due to customer unavailability.
- Delay caused by courier partners after dispatch.
- Customer changes their mind after the product has been shipped or delivered.
6. Contact Us
If you believe you have received a defective or incorrect product, please contact us as soon as possible.
TEAP Private Limited
Email: support@explorekeralanow.com
Website: https://explorekeralanow.com
Whatsapp: +918547880854
Please include your order number, photographs, and a detailed description of the issue for faster assistance.
TEAP Private Limited reserves the right to modify this Refund, Return & Cancellation Policy at any time without prior notice. Any updates will be published on this page.